Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Once you place an order, you'll receive a confirmation call and email with your order number and estimated delivery date.
Once your order is shipped, we’ll send you an email with the tracking number (AWB) and courier details. You can:
- Track it on the courier's website
- Track it directly from our website
- Or contact us at support@isecret.in
We dispatch most orders within 2 working days. Delivery usually takes 5–6 working days, depending on your location. Remote areas or adverse weather conditions may take longer.
Yes, we may be able to prioritize your delivery depending on your region. Please call our customer support team at 9315620356 for assistance.
Delays can happen due to remote locations, weather issues, or courier delays. If your order is late, please contact us so we can help.
Can I modify my order after placing it?
Modifications are only possible if your order hasn't been processed yet. Please contact us within 24 hours of placing the order at support@isecret.in.
To add items: place a new order.
To remove items: request cancellation and place a fresh order.
You can cancel your order through:
Email: Write to us at support@isecret.in with the subject line “Cancel My Order.”
Phone Call: Call us at 9315620356 (10:00 AM – 6:00 PM).
Confirmation Call: You may cancel during our confirmation call before the order is dispatched.
We offer safe and secure online payments through:
- PayU Money
- PayTM
Choose the payment method that suits you best.
Yes, COD is available with an additional charge of ₹99.
Note: COD orders are not eligible for cashback or free gifts.
For better deals, we recommend online payment.
Shipping charges depend on:
- Your delivery location
- Weight of the order
- Delivery method selected
Shipping fees (if any) will be clearly mentioned on the final checkout screen before payment.
Can I have a different billing and shipping address?
Yes, you're free to enter separate billing and shipping addresses during checkout.
We’re here to help! Reach out to us via:
Email: support@isecret.in
Phone: 9315620356 (10:00 AM – 6:00 PM)
Sometimes, packages are marked delivered prematurely.
Check with neighbors or your local delivery office.
If it’s still missing after 3 days, contact us at support@isecret.in.
How can I place an order?
You can order through:
- Our official website
- Email: support@isecret.in
- Phone: 9315620356
For email or phone orders, please provide:
- Full Name
- Complete Shipping Address (with Pin Code)
- Email Address
- Phone Number
- Product(s) you want to order