Refund & Exchange

Last updated: March 24, 2025

1. Overview

At Mobile Cover, customer satisfaction is our top priority. We aim to ensure that all of our products meet your expectations. However, if you are not fully satisfied with your purchase, we offer a refund policy under certain conditions.

2. Eligibility for Refund

Refunds are available for products that meet the following criteria:

✔ The item is unused, unworn, and in its original packaging.

✔ The return request is initiated within 7 days of the delivery date.

✔ The product is returned with proof of purchase (order confirmation, invoice, etc.).

3. Non-Refundable Items

Certain items are not eligible for a refund, including:

✖ Customized or personalized items.

✖ Items purchased on sale or with promotional discounts.

✖ Gift cards or downloadable software products.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at mobilecoversindia@gmail.com or call us at +91- 9315620356.

2. Provide your order number and a brief explanation of the reason for your return.

3. We will provide you with a return authorization and instructions on how to return the item.

4. Ship the item back to the address provided, ensuring that it is securely packaged to prevent damage during transit.

5. Refund Processing

Once your return is received and inspected, we will notify you via email or phone regarding the status of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original method of payment. Please note that depending on your bank or credit card issuer, it may take additional time for the refund to reflect in your account.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please follow these steps:

✔ Check your bank account or credit card statement to verify if the refund was processed.

✔ Contact your bank or credit card provider, as it may take additional time before your refund is officially posted.

✔ If you have done this and still have not received your refund, please contact us at mobilecoversindia@gmail.com.

7. Exchange Policy

We only replace items that are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us within 7 days of receiving your order. Shipping charges for exchanges may apply.

8. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning an item unless the return is due to a defective or incorrect product. Shipping costs are non-refundable, and any refunds issued will exclude shipping charges.

9. Cancellation Policy

Orders can be canceled within 12 hours of placement. After this period, orders are processed and dispatched, and cancellations will no longer be possible. To request a cancellation, please contact us as soon as possible.

10. Damaged or Defective Products

If you receive a damaged or defective item, please notify us immediately with photographic evidence. We will arrange for a replacement or issue a full refund, including shipping costs, as applicable.

11. Contact Us

If you have any questions about our refund policy or need assistance with returns and refunds, please contact us using the information below:

Thank you for choosing Mobile Cover. We value your trust and are committed to ensuring a smooth and satisfactory shopping experience.